We overestimate what we can achieve in a short period. At the same time, we underestimate a long-term improvement process. — It’s pure maths First, think of any process you’d like to improve. Say… time-to-market in a given company. Or % of churn. Or lead time for a given team. Or average speed in a 100km bicycle ride. Imagine you want to improve any of them by 20%. 20% faster, 20% safer, 20% better…